Senior Program Manager

Description

Ready to shape the future of customer solutions?

Join our team and what we'll accomplish together

Customer Solutions Delivery (CSD) is seeking a dynamic Strategy and Leadership Support Lead to drive strategic initiatives at the highest level. This is a high-impact role where you'll serve as a true partner to the VP and leadership team — shaping business direction, leading transformational projects, and influencing decisions that impact millions of customers across Canada.

What You'll Do

• Strategic Advisory: Act as trusted advisor to the VP and CSD leadership; develop executive-level performance updates and strategic materials
• Planning & Execution: Lead annual strategic planning, business reviews, and roadmap development (plan on a page); own end-to-end delivery of strategic initiatives
• Business Intelligence: Analyze market shifts and trends; develop scenario-based analyses and actionable recommendations
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