Job Description
Roles & Responsibilities:
Taking ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Lead Squared.
Ask customers targeted questions to quickly understand the root of the problem.
Resolving all customer issues in time bound manner. Comply with the SLA for issue resolution.
Onboarding new customers: Providing Admin and User trainings e.t.c (over web and in-person).
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
Work closely with technical teams to enhance the quality of existing products.
Manage and monitor customers’ expectations.
Help in keeping customers extremely satisfied and thereby contributing to customer retention.
Key Requirements:
1+ years of experience in supporting web based software platforms Saa S for North American and Indian customers
Prov...
Taking ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Lead Squared.
Ask customers targeted questions to quickly understand the root of the problem.
Resolving all customer issues in time bound manner. Comply with the SLA for issue resolution.
Onboarding new customers: Providing Admin and User trainings e.t.c (over web and in-person).
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
Work closely with technical teams to enhance the quality of existing products.
Manage and monitor customers’ expectations.
Help in keeping customers extremely satisfied and thereby contributing to customer retention.
Key Requirements:
1+ years of experience in supporting web based software platforms Saa S for North American and Indian customers
Prov...
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