Senior Product Manager, Voice

This is not a coordination role. You will own ASAPP’s voice technology stack end to end — from the moment a call reaches our platform, through the agentic experience, and back to the caller. Voice is a load‑bearing channel: if latency, transcription, or turn‑taking break down, customers cannot deploy our solution in their call centers and deals do not close.

You will set and execute the strategy for the voice product surface — the voice pipeline (ASR, TTS, streaming, and the underlying model bets), our commercial relationships with voice technology vendors, and the telephony integrations that connect our solution to customers’ CCaaS stacks. You will work directly with engineering leads across these areas and will be the PM voice in conversations with customers, account teams, and executive stakeholders.

Our customers — airlines, large insurance companies, and other frontier enterprises — are agentifying their customer experience and call center operations, and ...