Job Description

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Position Summary

We are seeking a Senior Process Specialist to drive process improvement, governance, and operational excellence initiatives across Engineering Infrastructure IT. This role is responsible for analyzing, documenting, standardizing, and optimizing IT processes to improve efficiency, service quality, compliance, and business outcomes.

The ideal candidate combines process improvement expertise, project management skills, data-driven decision-making, and stakeholder engagement to deliver sustainable operational improvements.

Key Responsibilities

Process Improvement

  • Analyze and improve IT processes, workflows, and operational practices.
  • Identify gaps, inefficiencies, and opportunities for standardization.
  • Develop and maintain process documentation, SOPs, workflows, and knowledge articles.
  • Drive continuous improvemen...

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