Senior Problem Manager

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview
Join our dynamic IT Infrastructure team as a
Senior Problem Manager
, leading global, cross-functional initiatives to identify root causes and drive long-term solutions for major technology incidents. You'll play a key role in strengthening operational resilience, elevating incident management practices, and ensuring ITIL-aligned processes are consistently executed. This role is perfect for a seasoned leader who thrives in fast-paced environments and is passionate about preventing recurring issues across complex, high-stakes financial systems.

Responsibilities

• Lead and coordinate global teams to investigate major technology incidents and perform Root Cause Analysis (RCA) through resolution.
• Ensure adherence to ...