Job Description

Senior Personal Lines Operations Manager

Role Purpose

A senior leadership role responsible for the effective management, performance, governance, and ongoing development of the Personal Lines function. The postholder will lead a large team, ensuring operational excellence, regulatory compliance, customer satisfaction, and delivery of commercial objectives.

Working closely with senior management, the role will contribute to strategy, process optimisation, and profitability while embedding a strong culture of quality, accountability, and continuous improvement.

Key Responsibilities

Leadership & People Management

  • Lead, inspire, and manage a multi-layered Personal Lines team through direct and indirect reports.
  • Create a high-performance culture with clear expectations, strong communication, and visible leadership.
  • Oversee recruitment, onboarding, succession planning, and workforce planning.
  • Ensure s...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Cpl today.

    Submit Application