Job Description

Take the lead in Pega Operations as a Senior Support Lead with a focus on automation and AI initiatives. This hybrid position emphasizes managing application support daily across teams and environments. We are looking for a seasoned Pega Operations & Support Lead with over 10 years of IT experience. You will leverage at least 5 years of leadership skills in Pega Operations to ensure stability and performance.

Your role will include driving continuous service improvements while establishing governance and best practices.

Key Responsibilities

  • Lead Pega application and infrastructure support teams
  • Ensure platform stability and rapid issue resolution
  • Drive incident reduction with process improvements
  • Implement AI-driven enhancements for operations
  • Manage vendor relationships for support engagements

Requirements

  • Over 10 years of IT experience
  • Minimum 5 years in leading Pega Operations ...

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