Senior Operations Manager

Make that bold move today! Join Concentrix as a Senior Operations Manager!

What you need

• Must have at least 3 years SOM experience
• Have handled at least 150 FTEs
• Should have Collections Account experience
• Must be willing to work on-site in Bridgetowne. Dayshift Account.
• Can join ASAP.

What We’re Looking For:

• Proven experience in Collections (B2C or B2B)

• Strong ability to plan and execute collection strategies

• Hands-on in performance management, not just reporting

• Experience in:

Portfolio segmentation

Contact strategy planning

Coaching and performance calibration

Comfortable working closely with Operations, QA, Dialer, and WFM

Key Responsibilities:

• Develop and implement strategies to improve penetration and saturation

• Ensure ...