Senior Operations Manager

The role

Warehouse Operations are at the heart of what we do. Our customers choose ILG because our attention to detail across services like picking, embroidery and engraving adds something special to their brand.

As a Senior Operations Manager, you’ll play a pivotal role in driving performance across the operation, working closely with senior leadership to deliver for our clients and continuously raise the bar. This is a hands‑on leadership role where you’ll influence how we operate, develop high‑performing teams and make a real impact on service, efficiency and growth.

The key responsibilities are:

• Driving operational performance, productivity and service delivery across your areas of responsibility
• Leading and developing management teams to deliver a high-performing, engaged operation
• Supporting wider site performance through strong collaboration with the senior team
• Monitoring and improving KPIs and SLAs, ta...