Senior Operations Manager – Medellin, Colombia

If you are a senior BPO leader in Colombia who thrives on scale, accountability, and results, this role is built for you. As a Senior Operations Manager in Medellín, you will own the performance, profitability, and service delivery of multiple contact center programs, working directly with clients, senior leadership, and cross‑functional teams. This is a high‑impact leadership role for professionals who know how to turn operational complexity into consistent outcomes.

Job Description:

About the Role

The Senior Operations Manager is responsible for directing, organizing, and overseeing the operational and business performance of multiple BPO programs. This role ensures high productivity, efficiency, service quality, and profitability by applying advanced management strategies, data‑driven decision‑making, and continuous improvement initiatives.

The position requires strong expertise in contact center operations, including SLA man...