Senior Operations Manager

Arriva is one of Europe's leading passenger transport organisations, employing more than 60,000 people and delivering over 2.2 billion passenger journeys across 14 countries every year. With a proud heritage dating back to 1938 and following its acquisition by I Squared in 2024, Arriva is entering an exciting new phase of growth and transformation.

We are now looking for a Senior Operations Manager to join our Transcare Solutions team and play a key role in shaping the future of our UK insurance, incidents and claims function.

The Role

Reporting to the Head of Transcare Solutions, you will provide both operational and strategic leadership across the incidents and claims function, supporting the effective management of people, processes, systems and supplier relationships that underpin Arriva's UK insurance provision.

As a senior leader within the team, you will drive operational performance, continuous improvement and stakeholder engageme...