Senior Operations Manager

We are working with one of the leaders in their field to assist them in the search for an inspirational Contact Centre Senior Operational Manager who has a demonstrable background in leading
back office Customer Contact operations.

Location:
Durban, SA

Working Hours:
EST (4pm - 1am SA time)

Essential background:
Contact Centre leadership and experience in the leadership of Back Office operations.

You will be an experienced Contact Centre leader with experience of leading back office operations and in this role will have the following responsibilities:

• Monitoring and evaluating campaign performance against KPI's relating to to sales & service
• Motivating and inspiring managers, leaders and staff and facilitating exciting career development
• Ensuring high levels of productivity and quality of service are maintained
• Ensuring high levels of accuracy for each and every client record
• Providing input into...