Senior Operations Manager

Overview The primary objective of the Senior Operations Manager is to provide strategic and operational leadership to the Operations Team, driving high performance and ensuring delivery against service levels to a high degree of consistency and quality. In addition, a need to collaborate with senior leadership to challenge and enhance operational strategies Key Accountabilities and main responsibilities Strategic Focus

Support senior leadership in adoption and execution of overall strategy as well as operational delivery encompassing accounting review standards and best practices (bridges strategy to execution)

Provide leadership support to ongoing business planning and visioning for the division

Contribute to the development of individual, business unit and divisional KPIs consistent with contractual SLAs (design of performance architecture)

Identify opportunities for automation/process improvements and implement changes to enhance tea...