Senior Operations Manager

Designation: Senior Operations Manager

Timing: US Shift

Location: Kochi, Kerala

Mode of Work: Office Only

Role Overview

The Senior Operations Manager will lead large-scale content research and data enrichment operations, ensuring SLA-driven, high-quality delivery aligned with U.S. program standards. The role will oversee multiple teams, drive performance excellence, own delivery and stakeholder KPIs, and champion continuous process optimization and operational transformation initiatives.

Key Responsibilities

• Lead 25–35 Analysts/Senior Analysts through Team Leads/Assistant Managers, ensuring strong operational oversight and team performance.
• Own end-to-end delivery with accountability for SLA adherence, turnaround time, productivity, and quality compliance.
• Drive workforce planning, capacity forecasting, and cost efficiency to ensure optimal resource uti...