Job Description

Location : Barcelona (Hybrid model)
Experience/Profile:  Leading Operations | SaaS | ITIL | Automation & AI
Languages : Spanish & English (Catalan is a strong plus)

WHAT'S THE PROJECT?

You'll join a growing international medical SaaS company entering a key transformation phase.

After years of stable growth, the organization is now scaling its subscription model and modernizing its Operations to become more efficient, data-driven and automation-focused.

This role is central to that evolution.

YOUR ROLE & IMPACT

As a Senior Operations Manager, you will lead a team of approx. 40–50 people, covering:

  • Application Support (ITIL-based Service Desk)

  • Customer Onboarding & Go-Live (SaaS implementation)

  • Operational governance & internal processes

    • Your impact will be tangible and strategic:

    Operational Governance & Perfor...

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