Job Description

Location: Barcelona (Hybrid model)
Experience/Profile: Leading Operations | SaaS | ITIL | Automation & AI
Languages: Spanish & English (Catalan is a strong plus)

WHAT’S THE PROJECT?


You’ll join a growing international medical SaaS company entering a key transformation phase.

After years of stable growth, the organization is now scaling its subscription model and modernizing its Operations to become more efficient, data-driven and automation-focused.

This role is central to that evolution.


YOUR ROLE & IMPACT


As a Senior Operations Manager, you will lead a team of approx. 40–50 people, covering:


  • Application Support (ITIL-based Service Desk)




  • Customer Onboarding & Go-Live (SaaS implementation)




  • Operational governance & internal processes


    • Your impact will be tangible and strategic:
    ...

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