Senior Operations Controller - Transport

Keen to join a courier business where speed, standards and accountability aren't just words on a wall? We are a nationwide B2B same-day, time-critical courier operation with over 20 years in business. We're owner-managed which means decisions happen quickly, standards are visible, and the people who deliver results get noticed. As a result of ongoing groth, we are looking for an experienced Senior Operations Controller to join our team. This is a hands-on, controller position, where you will bridge the gap between the Logistics Team Manager and our skilled logistics team. Responsibilities include: A hands-on traffic management role in a busy traffic operation, ensuring jobs are executed efficiently, accurately, and profitably. Making real-time decisions on routing, allocation, and capacity. Prioritising time-critical and high-value bookings without dropping service standards. Own the full booking lifecycle from enquiry to delivery. Resolve service issues fast or escalate when needed. H...