Senior Operations Associate

Job Summary: The Senior Operations Associate is a pivotal dual role responsible for ensuring the efficient day-to-day operations and administrative functions of the office while actively engaging with existing clients to secure contract renewals and foster strong, long-term relationships. This position requires a highly organized, proactive, and customer-centric individual capable of seamlessly managing both internal processes and external client interactions.

Key Responsibilities:Client Retention & Relationship Management:

• Proactively engage with existing clients through various channels (phone, email, virtual meetings) to discuss upcoming renewals, assess satisfaction, and identify opportunities for continued partnership.
• Educate clients on the continued value proposition of our offerings, addressing concerns and demonstrating how our services meet their evolving needs.
• Identify potential churn risks and develop strategies to mitigate them, inc...