Job Description

Sr. Operations Analyst – Automation

Senior Operations Analysts oversee critical operational processes and procedures to ensure IT services and infrastructure consistently achieve defined performance objectives. They monitor and manage all infrastructure and application components while continuously enhancing incident, problem, change, and release management practices.

Your responsibilities will include:

Incident Management, Problem Management

  • Coordinate Major Incident Management across IT teams, send regular updates, participate in MIM bridge calls, and oversee automation support resolution.
  • Manage key business-critical applications and their performance.
  • Support assigned activities to advance strategies and program improvements.
  • Implement solutions for recurring incidents to minimize downtime.
  • Resolve incidents within SLAs.
  • Work with problem management team on both proactive and reactive strategie...

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