Job Description

Tata Consultancy Services is seeking an experienced Deskside Support Lead to oversee onsite IT support across client locations. You will lead a team of Deskside Engineers and Field Technicians, drive service delivery, and act as the escalation point for complex issues to meet SLAs.

The role emphasizes strong technical leadership, stakeholder management, and continuous improvement of end-user experiences through governance, metrics, and collaboration with Service Desk, EUC, Infrastructure, and

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