Senior Network Support Engineer

The client is looking to hire a Senior Network Support Engineer for their team at Gurgaon.

Shift Timings : US Shifts

Responsibilities:

• Support all of client's Network and OS product lines to diagnose and tackle various network-related and product-related issues reported by customers.

• Provide support on customer cases with full accountability on escalation cases raised by the Tier 1 teams and facilitate discussions with the Product development teams (as and when needed).

• Investigate areas of misalignments or issues that are critical dead-ends and provide suggestions to mitigate them.

• Identify issues through support trends and suggest corrective actions to:

• Prioritise resolution of specific high-touch issues.

• Share ideas to enhance the product UX.

• Provide suggestions to make the UI more intuitive.

• Perform their own lab recreates in our internal lab setup as part of the tro...