Job Description
What Success Looks Like In This Role
- Handle incidents routed from Tier 1 NOC team.
- Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA.
- Remotely support customers and/or onsite technicians test and turn-ups of WAN and LAN equipment.
- Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), Wireless LANs, network segments, security devices and Internet and Intranet systems to ensure operability.
- Perform network maintenance and system upgrades including patches, hot fixes, and security configuration.
- Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, routers, switches, WLAN controllers.
- Maintain, monitor, and troubleshoot within the roles of Incident Management (Return-to-Service), Problem Management (Reason for Outage) and Change management.
- Work with the engineer...
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