Senior Merchant Services Associate

Overview: The Senior Merchant Services Associate will do the ff functions: Merchant Services, Fraud Handling, Issue Management, Operations, and Compliance.

What you will be doing:

• Day-to-day handling of merchant reviews from investigating team particularly related to Fraud-to-Sales Ratio.
• Share insights with internal stakeholders to inform decision-making and enhance fraud prevention efforts.
• Maintain documentation and contribute to the development and periodic review of fraud control measures, risk frameworks, and policies.
• Monitor of fraud tool onboarding and compliance.
• Assist in the collection of negative balances.

What you need to be successful:

• Reduce day-to-day merchant fraud concerns and handling time of such concerns through process improvements and automation.
• Reduce f...