Job Description

THE ROLE

As the Concierge Senior Manager, you will lead the team to:

  • Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience.
  • Optimize the performance in each channel
  • Sell clothes, deliver world-class service, and build loyal client relationships
  • Ensure the world-class delivery of sales, solution, and service expertise
  • Resolve client escalations to protect Aritzia’s brand and elevate our commitment to delivering Everyday Luxury experiences.

    • THE QUALIFICATIONS

    The Concierge Senior Manager has:

  • Proven skills, certifications, education, and/or experience in a high-volume contact centre, preferably within a Retail environment
  • A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
    • ...

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