Senior Manager, Workflow Optimization & Capacity Planning

Location

243 Consumers Road, Toronto, Ontario, M2J 4W8

Overview

Shoppers Drug Mart is a national pharmacy retailer committed to building a talented team that champions collaboration, kindness and inclusivity.

Why this role is important

This role has shared ownership for the design and quality of the pharmacy labour model and supports planning across Shoppers Drug Mart and Loblaw’s pharmacy network. The Senior Manager keeps the model accurate, current, and defensible; develops the workload model that informs labour budgeting; and helps shape how labour planning evolves as services, workflow, and store operations change. Success comes from technical ownership, evidence‑based influence, and practical execution: improving how pharmacies operate, building and pressure‑testing the model, translating findings into planning decisions, and validating assumptions through occasional in‑store field work.

Responsibilities

Co‑own...