Senior Manager - Service Reporting

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

• To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G plc's operational risk.

• Design, build, and maintain ServiceNow reports, dashboards, and performance analytics indicators to support operational, managerial, and executive decision-making.

• Develop interactive dashboards, data visualizations, and real-time scorecards aligned with ITSM/ITIL processes such as Incident, Problem, Change, CMDB, and Service Request.

• Partner with process owners and business stakeholders to translate reporting requirements into scalable ServiceNow analytics solutions.

• Drive continuous improvement by identif...