Job Description

The Senior Manager – ROI Quality will lead the Quality department, providing strategic direction and day-to-day guidance to Quality Associates, Supervisors and Managers. This role partners closely with Operations to ensure quality targets are consistently achieved, contractual deliverables are met, and performance improvement initiatives are successfully implemented. This position requires a strong leader with deep expertise in quality management systems, process standardization, and team development.

Key Responsibilities

  • Designs the Quality Management System that standardizes and documents all processes.

  • Ensures compliance to contractual deliverables and addresses team-level issues.

  • Creates process documentation and standardizes processes of quality.

  • Monitor quality targets and ensure continuous improvement.

  • Implement initiatives and projects as needed in order to drive performance.

  • Ensures that...

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