Job Description

Job Function

Project/Program Management Group

Job Sub Function

Project/Program Management

Job Category

Professional

All Job Posting Locations

Singapore

Job Description Role Purpose

The Project Manager – Customer Solutions Transformation is a pivotal global-to-regional bridge role responsible for driving the transformation of Customer Solutions (CS) hubs across markets. This role leads the deployment of global performance standards and KPIs, accelerates the adoption of AI-enabled capabilities within CS operations, and ensures that global strategy is translated into coherent regional plans and actionable country-level execution. The role operates at the intersection of strategy, operations, and people — partnering with regional and country CS hub leaders to embed consistent standards while respecting local context and enabling sustainable performance improvement.

Key Responsibilities
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