Senior Manager - Process Excellence

Essential Duties and Responsibilities:

• Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses
• Conduct process discoveries/analysis of existing processes, systems, and workflows to identify potential bottlenecks and opportunities for digital transformation using RPA, AI, Power Automate and workflows
• Develop and implement strategies to drive digitization, automation, and process improvement initiatives
• Provides appropriate challenge to the business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with the Change and Implementation Lead
• Assess, Identify, and deploy intelligent automation through generative AI, Conversational bots to the aligned automation
• Ability to analyse customer behavior based on NPS/CSAT. Suggest significant changes through digital transformations.
• Map customer journeys and i...