Senior Manager - Process Excellence

Essential Duties and Responsibilities:

·Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses

·Conduct process discoveries/analysis of existing processes, systems, and workflows to identify potential bottlenecks and opportunities for digital transformation using RPA, AI, Power Automate and workflows

·Develop and implement strategies to drive digitization, automation, and process improvement initiatives

·Provides appropriate challenge to the business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with the Change and Implementation Lead

·Assess, Identify, and deploy intelligent automation through generative AI, Conversational bots to the aligned automation

·Ability to analyse customer behavior based on NPS/CSAT. Suggest significant changes through digital transformations.

·Map customer journeys and identi...