Job Description

Senior Manager Process and Change Lead LTD

GENERAL PURPOSE


The Senior Manager, Process & Change Lead is responsible for ensuring a specific transformation project is operationally viable, well-defined, and successfully adopted. This role leads process mapping, documentation, and change management, ensuring the business is ready to execute new ways of working at launch.

KEY RESPONSIBILITIES


PROCESS MAPPING & DESIGN

  • Lead current-state and future-state process mapping for the project scope

  • Facilitate workshops to define workflows, roles, handoffs, and decision points

  • Design optimized, scalable processes leveraging AI capabilities ensuring human oversight

  • Produce clear outputs: process maps, Standard Operating Procedures (SOPs), and supporting artifacts

  • Identify current-state to future-state change impacts

    • CHANGE MANAGEMENT & ADOPTION

  • Develop and ex...

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