Senior Manager - Operations

Job Description

Key responsibilities:

- Supervise, coach and develop team leads and associates to ensure efficiency of the department, satisfaction of customers and clients, and to maximize team performance.

- Hold regular one-on-ones and team meetings; contribute to team engagement.

- Actively manage performance; identify training needs and provide post-training support.

- Distribute assignments and coordinate work activities.

- Recognize and recommend operational improvements.

- Perform other leadership duties such as ensuring time worked is approved and entered on time, performance reviews are conducted and new staff are recruited on time.

- Ensure effective use of resources and knowledge.

- Ensure smooth ground operations with process adherence to deliver...