Senior manager - mortgage renewal lifecycle (Toronto)

Date limite pour présenter sa candidature : 07/01/2026

Adresse : 33 Dundas Street West

Groupe de famille d'emploi : Solutions clientèle

This is a hybrid role in Toronto

Senior Manager, Mortgage Renewal Lifecycle (Contract)

Location: Toronto, ON

Team: Customer Lifecycle Management

Reports to: Director, Customer Lifecycle Management & Strategy

Contract Duration: 16 Month Contract Through October 31, 2027

Role Summary

The Senior Manager, Mortgage Renewal Lifecycle (Contract) is accountable for leading the design, build, and delivery of the Mortgage Renewal Lifecycle journey, a priority initiative aimed at transforming renewal from a rate‑driven transaction into a relationship‑led lifecycle moment. This role owns end‑to‑end journey health and effectiveness, from strategy through execution and post‑launch optimization, with a focus on improving customer retention, primacy, and long‑term relationship growth. The Se...