Job Description

Is this role right for you?

In this role, you will:
  • Own the integrated ITSM audit delivery portfolio, covering Incident, Problem, Change, CMDB, Release, and ITAM findings. 

  • Manage issues from Management Action Plan (MAP) creation through evidence submission, IQA/IA validation, and final closure. 

  • Maintain a clean, audit defensible view of issue status, dependencies, risks, extensions, and approvals. 

  • Partner with the key stakeholder to translate audit findings into clear execution plans, including interim milestones, evidence requirements, and review cycles. 

  • Proactively manage high risk and US Nexus issues requiring IQA review and multi line validation. 

  • Partner with key stakeholders to drive timely remediation of rejected or extended items, ensuring audit feedback is fully addressed and rework is minimized. 

  • Enable coordination between ITSM, ITAM teams, Audit, Risk, external advisors, and senior leader...

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