Job Description
Lead enterprise-wide service operations at CMHC in the Senior Manager, IT Service Operations Governance role. Focus on ITSM, incident management, and release governance across all platforms.
CMHC seeks an experienced leader for the Senior Manager position in IT Service Operations Governance. Ideal candidates should have extensive experience in ITSM, release, and incident management within diverse environments. You will oversee operational controls, risk outcomes, and governance to ensure effective service delivery across third-party providers.
Key Responsibilities:
• Ensure consistency and resilience across service operations
• Translate strategy into governance frameworks and performance outcomes
• Govern major incident, release, and environment management
• Define and assure standards aligned with security and ITIL requirements
• Provide oversight of release planning and production readiness
Requirements:
• Ba...
CMHC seeks an experienced leader for the Senior Manager position in IT Service Operations Governance. Ideal candidates should have extensive experience in ITSM, release, and incident management within diverse environments. You will oversee operational controls, risk outcomes, and governance to ensure effective service delivery across third-party providers.
Key Responsibilities:
• Ensure consistency and resilience across service operations
• Translate strategy into governance frameworks and performance outcomes
• Govern major incident, release, and environment management
• Define and assure standards aligned with security and ITIL requirements
• Provide oversight of release planning and production readiness
Requirements:
• Ba...
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