Job Description
We are seeking a talented individual to join our Quality Assurance team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.
Senior Manager – Insurance Operations (Quality Assurance) (Grade E)
The Quality Review Manager leads the design, execution, and continuous improvement of the quality review program for insurance operations. This role ensures adherence to regulatory requirements, internal standards, and client experience objectives while driving efficiency and coaching teams to achieve high performance.
We will count on you to:
Senior Manager – Insurance Operations (Quality Assurance) (Grade E)
The Quality Review Manager leads the design, execution, and continuous improvement of the quality review program for insurance operations. This role ensures adherence to regulatory requirements, internal standards, and client experience objectives while driving efficiency and coaching teams to achieve high performance.
We will count on you to:
- Develop and implement the enterprise-wide quality review strategy for all insurance operations functions (e.g., placement, proof of insurance, surplus lines, contract review and policy admin).
- Define quality standards, scoring rubrics, audit methodologies, sampling plans, and validati...
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