Senior Manager – HR

Lead, manage, and mentor a team of HR Shared Services professionals, including Labor Relations, HRIS, Employee Relations, Comp & Ben, and other support staff.

Foster a positive, customer centric team culture focused on collaboration, continuous learning, and high performance.

Develop and implement performance goals for HR staff, ensuring accountability, growth, and development.

Conduct regular performance reviews, provide coaching, feedback, and ensure team members are well equipped to meet organizational needs.

Oversee the delivery of HR services, including employee inquiries, HRIS management, benefits administration, and other Related processes.

Ensure consistent, high quality service delivery in line with service level agreements (SLAs) and key performance indicators (KPIs).

Monitor and optimize day to day operations to improve efficiency, reduce errors, and enhance customer satisfaction.

Act as the escalation point for complex ...