Job Description

P-1562

As a Leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers. You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents.


The Impact You Will Have

  • Hire, onboard, and develop a top-tier team of designated support engineers (DSE)

  • Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences

  • Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales expe...

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