Senior Manager, Enterprise Systems & IT Operations

Job Description

Role Summary

The Senior Manager, Enterprise Systems & IT Operations is accountable for the reliable, secure and

compliant operation of the systems and services that run our commercial, finance and workplace

technology. Reporting to the Director, Enterprise Systems & IT Operations, this role directly leads the

Enterprise Systems Operations team and the IT Operations team, and owns IT Service Management

(ITSM) practice — change, incident and problem management, access governance and audit compliance

— across the broader technology portfolio.

This is an operations leadership role that pairs delivery rigour with hands-on operational depth. The

Senior Manager sets and continuously improves the operating standards that keep business-critical

platforms stable, and provides steady operational leadership through periods of significant chan...