Senior Manager - End User Support - Pakistan

Job Summary

Responsible of leading multiple teams of Executive Service Support (ESS)/ End User Support (EUS), service desk, technical support, asset team, print management, Serviceline and Voiceline

Key Responsibilities

• Responsible and ensure the quality of IT service delivery to the Bank's customers across the country under the defined compliance policies.
• Heading weekly incident and service request meetings with team leads to recognize gaps and provide solutions to maintain quality IT service.
• Responsible of infrastructure latest trends, security patches and firmware are up to date under the compliance policies within time.
• Resource management and assigns priorities to IT support cases and IT projects to ensure the quality of services are delivered efficiently.
• Responsible of running ESS/EUS projects.
• Managing yearly renewal IT contracts, heading service review meetings with IT contractors on se...