Senior Manager, CX

Senior Manager, CX

About Us 

UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet, and for you. We have a long history with the university sector and a culture focused on genuine care, collaboration, and delivering great retirement outcomes. Our Digital & CX team, part of the Marketing & Growth business unit, leads the development and management of digital channels to ensure our members and employers are serviced effectively in a constantly evolving environment.

The Opportunity 

As Senior Manager, CX, you will lead UniSuper’s enterprise-wide Customer Experience (CX) function, managing a multi-disciplinary team of Service and Experience Designers. You’ll drive best-in-class CX outcomes, champion design excellence, and foster a hi...