senior manager customer support

Job Description

Head of Customer Support

Reports To

CEO / COO

Job Summary

An experienced Senior Manager Customer Support to lead, govern, and scale ERP support and delivery across the organization. This role serves as the single-point owner of ERP business domain knowledge, customer success, and delivery execution, acting as a bridge between customers, support teams, business analysis, QA, development, and leadership.

The ideal candidate brings a strong mix of ERP functional expertise, technical understanding, project management, Agile delivery leadership, and people management, with proven experience operating at a head-level in an ERP product-based environment, preferably within the shipping and logistics

NOTE: CANDIDATES WITH EXPERIEINCE IN SHIPPING & LOGISTICS WILL BE PREFFERED. EXPERIENCE IN A LEADERSHIP ROLE IN PRODUCT BASED CUSTOMER SUPPORT DEPARTMENT IS A MUST.

Key Responsibilities

1. Executive Customer Ownership...