Senior Manager, Customer Service

Job purpose

The Senior Manager, Customer Service Canada Commercial is responsible for leading, coaching, and developing a team of five Customer Service Representatives while ensuring the delivery of exceptional customer experiences across pharmaceutical operations. This role provides strategic oversight of order management, customer support, using regulatory compliance, acting as a critical liaison between customers and internal stakeholders including Sales, Supply Chain, Quality, Finance, and Regulatory Affairs for Innovative Brands, Generics and Biologics/Biosimilars. In addition, this role will work closely with the Third-Party Logistics Manager to measure and improve an exceptional customer experience from our 3PL and distribution partners.

The Senior Manager, Customer Service Canada Commercial will also take on some account management responsibilities for our growing Private Label Generic business. The successful candidate will provide order support, fulfil...