Job Description

About the role 
 

We’re seeking a Senior Manager, Customer Service Operations & Enablement to be accountable for enabling the effective, scalable and resilient delivery of Customer Service operations through strong platforms, workforce capability, performance reporting and insights, planning and change execution. 
 

Day-to-day, you will: 
 

  • Translate Customer Service strategy into an integrated enablement roadmap spanning platforms, capability, programs and insights
  • Provide leadership and accountability for the Customer Service platform ecosystem through the Amazon Connect Manager
  • Be the key Lead and Subject Matter Expert responsible for the effective delivery of Customer Service initiatives (including those managed directly, in partnership with Strategic programs and across the value chain), end‑to‑end delivery of Customer Service initiatives through the Program Lead
  • Oversee service reporting, insights and perfo...

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