Job Description

JOB DESCRIPTION

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As the Customer Experience Senior Manager for The Pets Table, you will take ownership of The Pets Tables’ end to end customer experience to ensure all of our customers are receiving exceptional service every time they interact with a customer care agent or other brand representative. This person will balance customer love with operational rigor by identifying opportunities to improve the experience and implementing them across teams.


Lettuce share what this role will be responsible for

  • CX Strategy & Ownership: Transform customer care from a reactive support function to a proactive experience driver, measurably building loyalty and revenue.

  • Learning & Development: Ensure our agents our equipped with the best and most up to date content and training materials to provide best in class customer service

  • Performance Management: Own and analyze key performance metrics (CSTAT, NPS,...

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