Job Description

Drive the transformation of Sonova's end-to-end order management experience


At Sonova, we're committed to delivering exceptional experiences at every stage of the customer journey. As part of our Customer Experience Operations team, you'll play a key role in transforming our end-to-end order management landscape, helping shape how we deliver a seamless customer experience across global markets.

In this strategic role, you'll lead complex transformation initiatives across the order management lifecycle - from customer order through delivery and after-sales support. Working at the intersection of Business, IT, Digital and eCommerce, you'll translate business needs into scalable operational solutions, turning strategic priorities into tangible improvements that accelerate digital transformation, simplify operations and enhance the customer experience.

More about the role

  • Shape, design and lead end-to-end transformation initiatives across th...
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