Senior Manager - Customer Experience

About Halter

At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers use Halter to escape the time‑intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly toward their next break—no quad bikes, no dogs, no fences. It’s like watching magic. Halter is revolutionising grazing and transforming an industry, and we’re looking for people who want to solve meaningful problems alongside a talented team that’s committed to high performance and real change.

About the Role

We’re building a 24/7 Tier 2 Customer Experience team in Auckland. As Senior Manager you will own the Tier 2 experience end‑to‑end: leading four Shift Leads and their teams, designing shift and overnight rotations, ensuring consistent, high‑quality support for farmers at any hour. You’ll be the first point of escalation, coaching the team on technical problem‑solving, and drivi...