Senior Manager – Customer Behaviour Analytics, Early Warning Insights

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Hybrid requirement; 3x/week in office (subject to change).

Senior Manager – Customer Behaviour Analytics, Early Warning

This is a Hybrid (3-4 days in Office, subject to future changes), Toronto based role, mandated to provide subject matter expertise through advanced customer analytics, delivering meaningful insights and help drive business results in alignment with overall group goals. Specifically, we are seeking an analytical thought-leader to lead the development of advanced monitoring frameworks that detect early warning signals across the entire customer credit lifecycle. The role is accountable for transforming large, complex datasets into forward‑looking insights that identify emerging credit risks, customer behavior shifts, and portfolio vulnerabilities before they materialize.

By combining strong business acumen with modern ana...