Senior Manager, Commercial Services

Job Description

Senior Manager, Commercial Services responsible for leading a team of Account Managers in structuring credit and managing operations. Provides guidance, leadership, coaching and development to achieve business results and professional/personal development objectives for the overall group. Manages a book of business in alignment with credit and operational risk policies. Accountable for the unit’s growth through strong pipeline management and sales coaching while delivering a superior customer experience to drive profitable business growth in line with business strategy.

Responsibilities

• Lead the execution and achievement of business customer/partner experience targets by coaching and modeling appropriate behavior and executing plans to continuously improve customer experience.
• Act as part of the team in resolving customer operational and credit issues to deliver a positive customer experience.
• Champion use of the sal...