Senior Manager, Client Operations & Support

Senior Manager, Client Operations & Support

Full time | Berkeley Payment Solutions Inc. | Canada | Remote Job

Posted On 20/05/2026

Job Information

$100,000.00

Work Experience 5+ years

Job Description

This is a remote position.

We are looking for a Senior Manager, Client Operations & Support who does more than just manage tickets—you will own the day-to-day operations for our clients. This is a high-stakes role designed for a leader who can navigate the intersection of technical incident management, regulated fintech compliance, and of course client and cardholder support.

You aren't just leading a support team that handles all inbound client and cardholder tickets; you will lead complex CCaaS infrastructure improvements, to interacting with multiple vendors, to defending RCAs in front of key clients.

Core Responsibilities

• AI & Automation Strategy: Architect and im...